As far as Ham Radio Deluxe software is concerned, we sell two things.
One – we sell the full Ham Radio Deluxe suite. That is a purchase that you will never need to make more than once (for so long as it is commercially feasible to do so). Regular price for this is $99.95. That purchase gets you a software activation key and twelve months of Software Maintenance and Support. During this 12 months period of time, you are entitled to direct access to our technical support service and any features that were added to the software during this 12 month period. The activation key turns on the software and defines the expiration of the initial Software Maintenance and Support period.
[Software Maintenance and Support permanently entitles you to feature enhancements released prior to its expiration and direct access to our technical support team during the coverage period.]
And two – we sell optional 12-month renewals of Software Maintenance and Support. Regardless of whether this optional renewal is purchased at the end of the initial 12 months, or at some random period after its expiration, it catches up all features and continues coverage for the next 12 months.
Some folks have referred to this “option” as a “subscription.” The fact is, we’ve never sold software on a subscription basis (and this is why it’s never necessary to buy it again and why it will always work - to the extent that it’s commercially feasible). We sell a "perpetual software license."
It is our objective to continue to add features to the software so that there will be value to you for buying the optional renewal.
[Editorial Comment: If the feature has a release date of 02-Jan-2019... then that date can be compared to your most recent Software Maintenance and Support expiration. If the expiration is before that date... you're expired and won't be able to use that feature. If the expiration is after that date, then you OWN that feature forever because you will never have an expiration date prior to the release of that feature. We will never disable features that people have purchased and are entitled to.]
For as long as it’s feasible to do so, bug fixes will always be free. For that reason, you should always try to stay reasonably current by downloading and installing the latest version of Ham Radio Deluxe. You are entitled to these bug fixes and this is the only way you’ll get them. If you end up calling on our Support team, the first thing they’ll do is ask you is to install the latest version (if you have not already done so). You can always download the software on www.HamRadioDeluxe.com using the Download links. The software installs as an upgrade to existing installations, or will activate with your callsign and most recent software activation key on a fresh installation.
Lots of folks contact us and tell us they lost their software activation key. You don’t have to buy the software again to obtain your software activation key.
You can retrieve your key from https://keyretrieval.hamradiodeluxe.com using the email address associated with your purchase.
The software activation key is tied to your email address. When you install the software, the installation is tied to your callsign.
You can install the software as many as FIVE computers as you will use it for your callsign.
If you have multiple callsigns (and this can be verified on QRZ.com), we add these additional callsigns to your existing software activation key at no charge.
If you have other family members in the same household (verified on QRZ.com), we can add these additional callsigns to the software activation key for the primary software owner upon request and at no charge. The proper method for running multiple family member callsigns on the same computer is to use different Windows User IDs per user. This keeps things like logs, awards, alarms, macros… etc… separate for each user. To request a key for a family member, send an email to firstname.lastname@example.org.
We almost always provide FREE software activation keys for university and K12 clubs. The callsign must be verifiable on QRZ.com and the activation key must be requested by the club’s trustee. If you are the trustee of such a club, send an email to email@example.com for more information.
Ham Radio Deluxe is a Windows program. It runs on supported versions of Windows supported by Microsoft. The operating system and hardware requirements for Ham Radio Deluxe are listed here. We have a desire to create versions for Mac and Linux, but we're a couple years away from that.