Many times we get support requests from customers who have a problem with HRD saving configuration information. What we have found, in the majority of these cases, is there are duplicate HRD User Data and configuration folders on the computer.
When Windows 10 was introduced, in order to conform to new Microsoft security and permissions policies, all of the data previously stored in the C:\Program Data\HRDLLC folder had to be moved to C:\users\<user name>\AppData\Roaming\HRDLLC. For some reason much, if not all, of the data was “copied” rather than “moved”. This meant that there were now 2 HRDLLC folders on the hard drive, along with duplicated sets or registry entries each pointing to different locations on the hard drive. In many cases this causes issues such as HRD saving configuration changes to the wrong folder and resetting changes due to loading the configurations saved in a second folder.
Another folder that can cause issues in the current versions of HRD is one that was installed and used by the old HRD Version 5 software. Many who have upgraded to V6.x from the FREE HRD V5.x software, on the same computer they are currently using, will also find a folder named “Simon Brown – HB9DRV” or similar. This folder being on the computer can also create issues with HRD V6.x.
This document describes the process to follow in order to attempt to resolve any strange issues you are having with Ham Radio Deluxe V6 due to the existence of the conditions mentioned above.
The process to resolve these and other problems, that may exist, should not affect your logbook or other properly configured parts of HRD, however, it would be advised to make a backup of your Logbook Database prior to beginning, just to be on the safe side.
Locating Hidden Files, Folders and Drives
To begin, make sure HRD is not running on your computer.
By default, the Windows software “hides” the C:\Program Data\ and the C:\users\<your name>\AppData\ folders from view. This is done to prevent the user from accidentally changing or deleting files needed for some software to perform correctly.
In order to be able to view these folders, first open your Windows Control Panel. From the Windows control panel, locate and open the (for prior to Windows 10) “File Folder Options” or (for Windows 10) “File Explorer Options”.
Once this app is opened, on the top of the window, click on the “VIEW” tab.
Deleting Files And Folders
Now that you can view the hidden files and folders, navigate to the “C:\users\<user name>\AppData\Roaming\ folder. Locate any folder with “Simon Brown….” In it’s name. Left-click on the “Simon Brown” folder name to highlight then right-click and click “DELETE” to remove the entire folder from the computer.
Next, navigate to the “C:\Program Data”\ folder and locate the “HRDLLC” folder. Again, left-click to highlight the HRDLLC folder, then right-click and select “DELETE” from the context menu.
If by some chance you are unable to delete the HRDLLC folder, you will have to open that folder and manually delete each file and folder inside the HRDLLC folder. If there is a file you are unable to delete, it’s possible it might be related to one of the remote servers still running in a background process or service. You can just leave that file alone and proceed.
If you experience any issues with the above procedure, please don’t hesitate to contact HRD Support for assistance.