When operators either (a) attempt to register for a 30-day trial key for or (b) make the initial purchase of Ham Radio Deluxe, the callsign is validated on QRZ.com.
There are two reasons why this is necessary. One - prior to implementing this requirement, the HRD Software staff was spending a lot of time correcting errors in the entry of callsigns in our systems. (The software won't run properly if the callsign isn't correct.) And two - this validation protects the purchases that customers make. When the information is correct, there should be no problem ensuring that the customer has the product and support they paid for.
- Go to www.QRZ.com and search for your callsign (example of the fictitious callsign below)
- Where it says, "Would you like to add <this callsign> to the database, click "Yes"
- Add your callsign to the QRZ.com database
Once this is complete, your 30-day trial key or purchase will proceed normally.