How to change the email address or callsign on your account
Update either or both in one visit — no ticket required. The self-service page verifies who you are, then confirms the change by email before anything is applied.
Self-service portal | Go to the portal → |
What you'll need
1 | Your callsign — the one currently on your account. If your callsign has already changed, enter your old callsign here. |
2 | Your last name. |
3 | The last 5 characters of your activation key. In Ham Radio Deluxe, go to Help → License Key Manager to see your key. |
What it does
The page verifies your identity, then shows you what we currently have on file across our systems. From there you can change your email address, your callsign, or both — one confirmation updates everything at once.
Changing your email address
Enter your new address twice. We'll send a confirmation link to the new address — nothing changes until you click it. (We also send a notice to your old address, in case it still works.)
| ⚠ | Use a real mailbox address — the address you send mail from. Forwarding aliases such as arrl.net addresses can't be used: when you write to us from your actual mailbox, we wouldn't recognize you. |
| ✓ | Remember: your email address is also your sign-in username on our store and this support site. After the change, sign in with your new address (use "Forgot password" if needed). |
Changing your callsign
Your new callsign must be visible on QRZ.com, with your name showing on the listing — we validate against both. (QRZ lets you hide your name/address in your profile privacy settings; if yours is hidden, the callsign change will fail until you show it.)
New vanity callsigns can take a day or two to appear on QRZ. If the page says your callsign can't be validated, wait a day and try again.
| ? | No callsign yet? Your account uses the placeholder QQ9QQQ — enter that. When you receive your real callsign, come back to this page to update it. Congratulations! |
If something doesn't work
Open a ticket here on the support site (or reply to any existing ticket) and we'll make the change for you directly. Please include your callsign and the last 5 characters of your key.
Open a support ticket →Ham Radio Deluxe · Account & Licensing Support
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