If your callsign or email address has changed, please open a support request with the sales team via https://support.hamradiodeluxe.com or by email to email@example.com. In your request, please tell us what your callsign or email address was previously and what you would like to change it to. The support team will make these changes for you and confirm as complete via email.
- Your email address (not your callsign) is your unique identifier in our systems. Please stick with only one email address for matters related to Ham Radio Deluxe and advise us when your email address changes.
- Please do not use alias or forwarding email addresses unless it will be the same email address you will email us from. For example - confusion is caused when your purchase is made using firstname.lastname@example.org, but you email us from email@example.com. It's difficult to recognize you as a customer.
- To secure your purchase, callsign changes must be made by a support team member. This change takes place in a "back-end system" (the software activation key system).
At some point, we desire to automate this so that customers can make these changes in their profile on www.HamRadioDeluxe.com