Frequently Asked Question

How do I get technical support?
Last Updated 2 years ago

Our Technical Support Staff is always ready, willing and able to assist you with any problems you may have installing, setting up or operating Ham Radio Deluxe.

Online Trouble Ticket System
Prior to entering a support ticket, please check the FAQs (Frequently Asked Questions) to see if you can find the solution to any problem you may be having.

The best way to contact our technical support staff with your questions is by opening a Support Request Ticket. To open a Support Ticket, go to the website and select "Support" from the main menu then select "Support Options" from the dropdown menu. In the Support Options page you will see a link to open a support ticket under the heading "Online Trouble Ticket System".

When opening a support ticket we ask that you please use a separate ticket for each issue you may be having. Also, please do not open additional tickets about the same problem. Keep all correspondences about a topic confined to one ticket. This makes it much easier for the support team to track issues and provide the most efficient support. To respond to a support ticket, look for the link that says " here to respond". Clicking on this link will take you directly into your ticket where you can enter your response.

Once a Trouble Ticket has been entered into the system, a support technician will respond, usually within 48 hours, and begin working on your request.

Telephone Support
During normal business hours (Monday - Friday 9am to 4pm Eastern Time) a support technician will be available to answer any support requests or questions by phone.

Phone USA: 813-434-4650

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