Frequently Asked Question

What is "Software Maintenance and Support"?
Last Updated 2 years ago

When Ham Radio Deluxe is purchased, included in the purchase is 12 months of Software Maintenance and Support. This entitles you to a year of paid technical support direct from the HRD staff. It also includes the ability to download and install Ham Radio Deluxe releases that contain new features, during that first year.

Your activation key is the way we keep track of this Software Maintenance and Support activation. When it expires, your software does not stop working, This is just an indication that you can no longer get support from the HRD Tech Support staff. You can still download and install ALL new releases of Ham Radio Deluxe and receive the benefits of BUG FIXES for as long as you own Ham Radio Deluxe, however, if your Software Maintenance and Support has expired, some NEW FEATURES that have been added to a release may be LOCKED.

After the first year, and every year thereafter, you can renew your Software Maintenance and Support for an additional year for 1/2 of the retail price of the Ham Radio Deluxe software. This renewal IS NOT MANDATORY, however, it is highly recommended if you wish to keep your software up to date with the latest features and be able to receive support from the HRD staff.

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