Ham Radio Deluxe Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Because we continually include bug-fixes with each release, we will recommend that you upgrade to our most recent build as part of the trouble-shooting process. We recommend that you do this before creating the help ticket.

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STOP! If you are contacting us about replacement software activation keys, please try here first (using the email address associated with your purchase):
https://KeyRetrieval.HamRadioDeluxe.com

These new keys ONLY work with Ham Radio Deluxe 6.6 and later. Please obtain your key BEFORE attempting to install v6.6.

NOTE: If you're using the latest version of TQSL (2.5.2) and you're having trouble with QSO uploads being rejected to LOTW, please read the TQSL release notes here and then contact LOTW technical support for any related questions.

Software updates are available at: www.HamRadioDeluxe.com

IMPORTANT: Please note our support hours. Our support technicians are available to respond during these hours.
Monday - Friday 9 am to 6 pm Eastern Time
Closed: Saturday, Sunday and U.S.A. Government Holidays