Welcome to the HRD Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Please check Knowledge Base

prior to entering support tickets!

PLEASE READ:
Because we continually include bug-fixes with each release, we will recommend that you upgrade to our most recent build as part of the trouble-shooting process. We recommend that you do this before creating the help ticket.

STOP! If you are contacting us about replacement software activation keys, please try here first (using the email address associated with your purchase):
https://KeyRetrieval.HamRadioDeluxe.com

These new keys ONLY work with Ham Radio Deluxe 6.6 and later. Please obtain your key BEFORE attempting to install v6.6.

Software updates are available at: www.HamRadioDeluxe.com

IMPORTANT: Please note our support hours. Our support technicians are available to respond during these hours.

Monday - Friday 9 am to 6 pm Eastern Time
Closed: Saturday, Sunday and U.S.A. Government Holidays